Corporate Social Responsibility

Corporate Social Responsibility

Our CSR Strategy

Our CSR strategy sets out to create shared values across our business and among our stakeholders. Through our activities we want to contribute in a sustainable way to technological, economic and social progress.

Our CSR activities are aimed at achieving our strategy consisting of three main pillars: education, communities and the environment.

As a company committed to the integrity of its CSR principles, we ensure that our suppliers and subcontractors also apply CSR standards in their own activities.

Education Communities Environment

Safer Internet & Web Experts

for schools

Bednet & Take Off

for long-term sick children

Collect & recycle

for schools & customers

Smart Café

for all

Accessible devices

for disabled people

CO2 footprints reduction

for Proximus & customers

Proximus Foundation & Technobel

for unemployed youth

Community actions

Green products

for business customers

Raise CSR standards of our suppliers & contractors


New technologies are an important element in social inclusion these days. They create employment opportunities and allow young people to find a decent job. They make it easier for people to spread information and communicate.

Familiarizing people with these technologies is a considerable social challenge. Proximus invests in this area by organizing projects for job seekers and information sessions for children and a wider audience.

Supporting technology training and employment

To achieve this, we develop, partner and support various training initiatives. Since 2015, we have set up two projects intended for young job seekers, namely Digitalent and introductory internships. Among its initiatives, the Digitalent project immerses young jobseekers with no diploma in the ICT world. In total we had training sessions in 6 cities across Belgium. Since 2015, Proximus offers a  “transition internships” to approx. 100 job seekers/year. This is a federal project for low-skilled jobseekers, facilitated by VDAB, Forem and Actiris. Furthermore, we partnered up with Technobel. Technobel has started in 2011 as a partnership between Forem and Proximus. It offers ICT-trainings towards unemployed persons, teachers, students and professionals. Every year we realize more than 100.000 training hours. We have also backed two mentoring projects : Bright Future and Team4job.

Safer Internet use for children

In collaboration with Child Focus, volunteers from Proximus and Microsoft visit 5th and 6th grade primary school classes across the country with a mission to educate the pupils on using the Internet safely. Since the start of the project more than 77,000 pupils have been trained.

Giving young people the tools to teach the older generation

The educational project Web Experts encourages young people to share their knowledge of the Internet with seniors.

Free training on getting the most out of ICT

Proximus offers all year round a dozen different training modules absolutely free charge and open to everyone.


We put our technologies at the service of the communities which stand to benefit most from them, in particular sick children, the disabled and people living in precarious circumstances.

Connecting long-term sick children with classmates and class

We offer free connectivity to partner associations Bednet and Take Off (French), to provide videoconference services for long-term sick children. This enables children not only to keep up social contacts with classmates, but also to continue with their schooling despite not being able to attend class.

Accessible devices for disabled people

According to recent figures, some 12-16% of the population live with a disability. Proximus understands the importance of ensuring that those people benefit from equal access to its ICT solutions. Over the past five years, we have been testing the accessibility of our devices (smartphones, tablets and telephones) with the Passe-Muraille association which has set up an independent panel composed of people suffering from various types of disabilities. Passe-Muraille assures us that the devices meet their specific needs. To this end, a checklist was drawn up to look for different accessibility criteria. In all our sales channels, specific pictograms make it possible to identify accessible devices. Our online catalog also gives information about devices adapted to the needs of users with a certain disability.

Help to the disadvantaged

We continued our partnership with Be.Face and took part in the solidarity campaigns developed by this network of socially committed companies. By appealing to the individual generosity of employees and companies, collective operations were conducted.

Are you responsible for an organization or event and interested in being part of our CSR activities?


As a socially responsible company, Proximus plays an active role in the fight against climate change and wants to set an example in this area by aligning its objectives with the objectives fixed by scientists at the Paris COP21 in 2015 to keep global temperature rise below 2°C. Thanks to our efforts over the past decade to reduce our environmental impact, we have become one of the first BEL 20 companies to be recognized as climate neutral.

Towards climate neutrality

Having reduced its carbon footprint by more than 70% between 2007 and 2015, Proximus has reached its objective to become a climate neutral company in 2016.

How? Notably, by using 100% green electricity; by improving the energy efficiency of its fixed and mobile networks; by reducing electricity consumption in its data centers; by renewing heating installations in its buildings; by switching to a greener vehicle fleet; and by encouraging the use of public transport and bikes for the employee commute. In 2017, our CEO, received our first CO2 neutral certificate from the hands of Jill Peeters (VTM weather presenter) and Antoine Geerinckx (CO2logic).

We will continue our efforts: Proximus aims to reduce its CO2 emissions by an additional 30% by 2025, and to reduce its indirect emissions by 50% by 2040, in particular by raising awareness among customers and suppliers.

Mobile phone recycling

In 2016, around 1.5 billion smartphones were sold worldwide. However, under 2% of all devices are recycled. This prompted a partnership between Proximus, GoodPlanet Belgium and Recupel to set up a vast collection campaign in all Flemish schools, alongside an awareness-raising campaign on the life cycle of a mobile phone. Like other electronic devices, mobiles can be reused. Thanks to this recycling program, more than 135,000 mobile phones have been collected!

Eco-efficient Proximus TV-decoders

We maintain a sound balance between guaranteeing a long lifetime of the existing devices and rolling out the new most energy-efficient devices with our customers. We are well under way to halving the average electricity consumption of all TV decoders installed with our customers over a period of five years.

In 2017, this helped to reduce average consumption by 6% compared to the previous year, with a decline of 33% over the past three years. Our devices have been the most energy-efficient ones on the Belgian market for some time. The further roll-out of the new, greener b-box 3 modem for our customers in the past year contributed to a 10% fall in the average consumption of the whole modem fleet compared to the previous year.

Raise CSR standards of our suppliers and contractors

Proximus works with some 4,000 suppliers of products and services every year, and together we endeavor to adhere to the CSR standards on labor, ethics, safety and environment throughout our whole supply chain. This can be accomplished by raising their CSR performance and improving their own supply chain management while increasing our own efficiency.

Key priorities

  • Increase the CSR standards of our suppliers
  • Integrate CSR as sourcing and selection criteria

Where our suppliers are concerned, we incorporate the CSR standards on labor, ethics, safety and environment into our purchasing processes. In doing so, we not only improve our brand image, but above all bring about positive change in the communities in which our suppliers operate.

Suppliers with a specific risk profile or with a high contract value are evaluated on their CSR performance via the Ecovadis platform. 

Proximus, together with 12 other telecom operators, is member of the Joint Audit Cooperation (JAC).  Since 2010, hundreds of on-site company audits have been conducted worldwide, and the results of these audits are shared by JAC members.  The audits aim to monitor, evaluate, and develop the CSR standards of the production sites of large ICT multinationals.

The CSR selection and qualification process is described in more detail on the Suppliers portal.

The CSR Governance

At Proximus, our mission, our corporate values of Collaboration, Agility and Accountability, our Corporate Governance Charter, our Code of Conduct and our Compliance Office and Policies serve as the foundation of our approach to CSR. What's more, we have defined our corporate strategy in such a way as to ensure sustainable growth. 

Our internal Corporate Social Responsibility (CSR) governance and reporting structure is comprised of three entities: the Executive Committee, the CSR team, and representatives in each business unit responsible for implementing action plans.

Given the close links with our residential customers, CSR is integrated in the Communication division of the Consumer Business Unit. However, it retains a transversal role within the organization. The CSR Manager regularly reports to the Executive Committee through the intermediary of the Chief Corporate Affairs Officer.